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Henckels was captain of the Lutz border patrol and friend of M. Gustave. He was responsible for recapturing him when he escaped prison. Henckels is presumed to be dead at the end of the film after the card he used to save Zero was torn up. As a child, he visited the hotel and remembers M. Gustave, which gives him a certain fondness for the dutiful concierge. Please note at the beginning of the film , 5 minutes and 27 seconds in , it is show that Henckels survives in government of exile , he is later to give Zero a medal after he helps remove the forced new government. Please note these take place 10 years after he meets him on the train

He is played by Edward Norton.

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