Henckels was captain of the Lutz border patrol and friend of M. Gustave. He was responsible for recapturing him when he escaped prison. Henckels is presumed to be dead at the end of the film after the card he used to save Zero was torn up. As a child, he visited the hotel and remembers M. Gustave, which gives him a certain fondness for the dutiful concierge.
He is played by Edward Norton.